Help
  • Welcome
  • Glossary
  • Disclaimer
  • Contact Us
  • eBanking User Guide
    • Getting Started
      • Update Contact Details
      • Personalize Home Screen
      • Save Favorite Functions
      • Nickname Accounts
      • Change Language
    • Security
      • Enable Two-Factor Authentication (2FA)
      • Customize Your Alerts
      • Manage Your Devices
      • Change Your Security Questions
      • Change Your Password
      • Change User Permissions
    • Account Information
      • View Accounts
      • View Transaction History
      • View Transaction Status
      • View/Download E-Statements
    • Customer Service
      • Support Center
        • Create a Case
        • View your Cases
        • Resolve your Cases
      • Change Your Address
      • Additional Currency Accounts
      • Add/Remove Signatory
      • Close Accounts
    • Transfers
      • Receive International Transfers (SWIFT)
      • Send International Transfers (SWIFT)
      • Transfer Between own Accounts
      • Transfer to Other User
      • Transfer to/from Brokerage Accounts
      • Create Recurring Transaction
      • Create Mass Payment
      • Payment to Euro Pacific
    • Bank Card
      • Order New/Replacement Bank Card
      • Activate Bank Card
      • Request Bank Card PIN
      • Load Bank Card
      • Report Card Lost/Stolen
    • Trading & Investing
      • Open a Euro Pacific Trader Account
      • Buy/sell a Mutual Fund
      • Invest in Gold & Silver
        • Buy Metals
        • Sell Metals
  • FAQs
    • Account Opening
      • Prohibited Countries & Business Activities
      • Minimum Initial Deposit
      • Available Currencies
      • Joint Accounts
      • Compliance Requirements
        • FATCA Compliance
        • Beneficial Ownership & Controlling Interest
    • Bank Accounts
      • Available Currencies
      • Available Statements
      • Currency Conversions
      • Fees & Charges
      • Close Accounts
    • Bank Card
      • Activate Bank Card
      • Additional Cards
      • Name & Imprinting
      • Card Delivery
      • Disputing Fraudulent Transactions
    • Currency Exchange
    • Euro Pacific Trader
      • Available Products
      • Pricing
      • Enable Two-Factor Authentication (2FA)
      • Convert Cash Balance
      • Change Password
      • Margin Trading
      • Negative Balance
      • API Support
      • Dividend Reinvestment Program (DRIP)
      • "F" Account
    • Mutual Funds
      • Buy/Sell Mutual Funds
      • Dividends
      • Gold & Precious Metals Fund
    • Precious Metals Account
      • Pricing
      • Physical Delivery
      • Bank Card Access
    • Regulations
      • Beneficial Ownership & Controlling Interest
      • Certificate of Good Standing/Incumbency
      • Common Reporting Standard (CRS)
      • Economic Purpose
      • Federal Deposit Insurance Corporation (FDIC)
      • General Data Protection Regulation (GDPR)
      • US Source Income Reporting
    • Security
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  • Contents
  • How to use eBanking
  • Frequently Asked Questions

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Welcome

This knowledge base was created to help you navigate our eBanking, trading, and investing platforms.

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Last updated 3 years ago

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Contents

How to use eBanking

In the User Guide section of the menu pertains to eBanking, our online banking platform. Click on these topics to learn further:

  • : Learn how to customize eBanking to fit your needs.

  • : Essential topics related to securing your account.

  • : How to view your activity and download e-statements.

  • : How to securely communicate with our staff using the Support Center.

  • : Anything that you need to know about fund transfers is nested in this section.

  • : If you are a resident of the , or SEPA, you are eligible for our bank card.

  • : The section is dedicated to investors. Topics include how to apply for a brokerage account, buying mutual funds, and investing in precious metals.

Frequently Asked Questions

The FAQ section contains all other instructional and educational content—banking, trading, investing, and more.

Still need help? .

Last Updated on August 28, 2021.

Getting Started
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