Help
  • Welcome
  • Glossary
  • Disclaimer
  • Contact Us
  • eBanking User Guide
    • Getting Started
      • Update Contact Details
      • Personalize Home Screen
      • Save Favorite Functions
      • Nickname Accounts
      • Change Language
    • Security
      • Enable Two-Factor Authentication (2FA)
      • Customize Your Alerts
      • Manage Your Devices
      • Change Your Security Questions
      • Change Your Password
      • Change User Permissions
    • Account Information
      • View Accounts
      • View Transaction History
      • View Transaction Status
      • View/Download E-Statements
    • Customer Service
      • Support Center
        • Create a Case
        • View your Cases
        • Resolve your Cases
      • Change Your Address
      • Additional Currency Accounts
      • Add/Remove Signatory
      • Close Accounts
    • Transfers
      • Receive International Transfers (SWIFT)
      • Send International Transfers (SWIFT)
      • Transfer Between own Accounts
      • Transfer to Other User
      • Transfer to/from Brokerage Accounts
      • Create Recurring Transaction
      • Create Mass Payment
      • Payment to Euro Pacific
    • Bank Card
      • Order New/Replacement Bank Card
      • Activate Bank Card
      • Request Bank Card PIN
      • Load Bank Card
      • Report Card Lost/Stolen
    • Trading & Investing
      • Open a Euro Pacific Trader Account
      • Buy/sell a Mutual Fund
      • Invest in Gold & Silver
        • Buy Metals
        • Sell Metals
  • FAQs
    • Account Opening
      • Prohibited Countries & Business Activities
      • Minimum Initial Deposit
      • Available Currencies
      • Joint Accounts
      • Compliance Requirements
        • FATCA Compliance
        • Beneficial Ownership & Controlling Interest
    • Bank Accounts
      • Available Currencies
      • Available Statements
      • Currency Conversions
      • Fees & Charges
      • Close Accounts
    • Bank Card
      • Activate Bank Card
      • Additional Cards
      • Name & Imprinting
      • Card Delivery
      • Disputing Fraudulent Transactions
    • Currency Exchange
    • Euro Pacific Trader
      • Available Products
      • Pricing
      • Enable Two-Factor Authentication (2FA)
      • Convert Cash Balance
      • Change Password
      • Margin Trading
      • Negative Balance
      • API Support
      • Dividend Reinvestment Program (DRIP)
      • "F" Account
    • Mutual Funds
      • Buy/Sell Mutual Funds
      • Dividends
      • Gold & Precious Metals Fund
    • Precious Metals Account
      • Pricing
      • Physical Delivery
      • Bank Card Access
    • Regulations
      • Beneficial Ownership & Controlling Interest
      • Certificate of Good Standing/Incumbency
      • Common Reporting Standard (CRS)
      • Economic Purpose
      • Federal Deposit Insurance Corporation (FDIC)
      • General Data Protection Regulation (GDPR)
      • US Source Income Reporting
    • Security
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On this page
  • Contents
  • How to use eBanking
  • Frequently Asked Questions

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Welcome

This knowledge base was created to help you navigate our eBanking, trading, and investing platforms.

Contents

How to use eBanking

In the User Guide section of the menu pertains to eBanking, our online banking platform. Click on these topics to learn further:

  • Getting Started: Learn how to customize eBanking to fit your needs.

  • Security: Essential topics related to securing your account.

  • Account Information: How to view your activity and download e-statements.

  • Customer Service: How to securely communicate with our staff using the Support Center.

  • Transfers: Anything that you need to know about fund transfers is nested in this section.

  • Bank Card: If you are a resident of the Single Euro Payments Area , or SEPA, you are eligible for our bank card.

  • Trading & Investing: The section is dedicated to investors. Topics include how to apply for a brokerage account, buying mutual funds, and investing in precious metals.

Frequently Asked Questions

The FAQ section contains all other instructional and educational content—banking, trading, investing, and more.

Still need help? Contact us.

Last Updated on August 28, 2021.

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