# Contact Us

{% hint style="info" %}

### To All Existing Clients

For faster response times, please use one of the following methods:

#### 1. Create a Case

Please create a trackable [case ](/help/ebanking/customer-service/support-center/create-cases.md)in eBanking Support Center.

#### 2. Schedule a Call

To speak to our dedicated Client Services team, schedule a call [here](http://meetme.so/epb-client-services).
{% endhint %}

{% tabs %}
{% tab title="Telephone & Fax" %}
**Toll Free: +1-888-527-4041**\
Local (Puerto Rico): +1-787-305-3663\
United Kingdom:  +44-20-3318-4096\
Hong Kong: +852-5808-2784\
Fax: +1-787-395-7184
{% endtab %}

{% tab title="Email" %}
General Inquiries: <info@europacbank.com>\
Trading Support: <tradingsupport@europacbank.com>\
Partnership/Affiliate Inquiries: <partners@europacbank.com>\
Trading & Investing: <sales@europacbank.com>

To report any fraudulent activity, please e-mail <fraud@europacbank.com>. This includes receiving suspicious and/or unsolicited emails from someone purporting to be an employee or customer of Euro Pacific Bank.
{% endtab %}

{% tab title="Regular Business Hours" %}
Monday to Friday, 8am to 4pm (UTC – 4:00)\
[Current local time in San Juan, PR](https://www.timeanddate.com/worldclock/puerto-rico/san-juan)

Outside of these hours, limited support is offered 24/7 at any of the provided phone numbers.
{% endtab %}
{% endtabs %}


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