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Report Card Lost/Stolen

The page will show you how to report a lost/stolen card.
Recommended Option
Phone-In Option
The fastest way to report your card lost or stolen is to log into your eBanking > Accounts tab > click the Block/Suspend Card button next to your card number. The card will be immediately blocked from further use.
Call from the IVR numbers below and follow the steps provided to immediately block the card and report it stolen.
  • Toll Free: +1-888-527-4041
  • Local (PR): +1-787-305-3663
  • United Kingdom: +44-20-3318-4096
  • Hong Kong: +852-5808-2784