Help
  • Welcome
  • Glossary
  • Disclaimer
  • Contact Us
  • eBanking User Guide
    • Getting Started
      • Update Contact Details
      • Personalize Home Screen
      • Save Favorite Functions
      • Nickname Accounts
      • Change Language
    • Security
      • Enable Two-Factor Authentication (2FA)
      • Customize Your Alerts
      • Manage Your Devices
      • Change Your Security Questions
      • Change Your Password
      • Change User Permissions
    • Account Information
      • View Accounts
      • View Transaction History
      • View Transaction Status
      • View/Download E-Statements
    • Customer Service
      • Support Center
        • Create a Case
        • View your Cases
        • Resolve your Cases
      • Change Your Address
      • Additional Currency Accounts
      • Add/Remove Signatory
      • Close Accounts
    • Transfers
      • Receive International Transfers (SWIFT)
      • Send International Transfers (SWIFT)
      • Transfer Between own Accounts
      • Transfer to Other User
      • Transfer to/from Brokerage Accounts
      • Create Recurring Transaction
      • Create Mass Payment
      • Payment to Euro Pacific
    • Bank Card
      • Order New/Replacement Bank Card
      • Activate Bank Card
      • Request Bank Card PIN
      • Load Bank Card
      • Report Card Lost/Stolen
    • Trading & Investing
      • Open a Euro Pacific Trader Account
      • Buy/sell a Mutual Fund
      • Invest in Gold & Silver
        • Buy Metals
        • Sell Metals
  • FAQs
    • Account Opening
      • Prohibited Countries & Business Activities
      • Minimum Initial Deposit
      • Available Currencies
      • Joint Accounts
      • Compliance Requirements
        • FATCA Compliance
        • Beneficial Ownership & Controlling Interest
    • Bank Accounts
      • Available Currencies
      • Available Statements
      • Currency Conversions
      • Fees & Charges
      • Close Accounts
    • Bank Card
      • Activate Bank Card
      • Additional Cards
      • Name & Imprinting
      • Card Delivery
      • Disputing Fraudulent Transactions
    • Currency Exchange
    • Euro Pacific Trader
      • Available Products
      • Pricing
      • Enable Two-Factor Authentication (2FA)
      • Convert Cash Balance
      • Change Password
      • Margin Trading
      • Negative Balance
      • API Support
      • Dividend Reinvestment Program (DRIP)
      • "F" Account
    • Mutual Funds
      • Buy/Sell Mutual Funds
      • Dividends
      • Gold & Precious Metals Fund
    • Precious Metals Account
      • Pricing
      • Physical Delivery
      • Bank Card Access
    • Regulations
      • Beneficial Ownership & Controlling Interest
      • Certificate of Good Standing/Incumbency
      • Common Reporting Standard (CRS)
      • Economic Purpose
      • Federal Deposit Insurance Corporation (FDIC)
      • General Data Protection Regulation (GDPR)
      • US Source Income Reporting
    • Security
Powered by GitBook
On this page

Was this helpful?

  1. eBanking User Guide

Customer Service

The article provides you with a guide on how to navigate your online communication with our banking agents through our platform.

PreviousView/Download E-StatementsNextSupport Center

Last updated 4 years ago

Was this helpful?

Support Center
Change Your Address
Additional Currency Accounts
Add/Remove Signatory
Close Accounts