# Change Password ### Step 1: Login to your Client Portal Login to your [Client Portal](https://www.clientam.com/sso/Login?partnerID=epsecure) and go to your Settings > User Settings page in your Menu. ![](https://eurpac-eurpib-dt1.pegacloud.net/prweb/PRAuth/app/PegaKM_/datacontent/Image/rteImages/ept-change-password11610572101900.png) ### Step 2: Do you see your email address in the Communication section? #### Yes, I see my email address If you see your own email address, please proceed to Step 3. #### No, I see Before you proceed to the next step, please [schedule a call](https://go.oncehub.com/epb-client-services) with our Client Services team, as we will need to be on the phone with you to provide you a **Security Token**. ![](https://eurpac-eurpib-dt1.pegacloud.net/prweb/PRAuth/app/PegaKM_/datacontent/Image/rteImages/ept-change-password31610572148101.png) ### Step 3: Create your new password Click the cog icon to the right of **Password** to go to the main password page, where you will be required to enter your existing password and new password of your choice. ### Step 4: Enter Security Token To accept your new password request, your Client Portal will send a **Security Token** to the email address listed in Step 2. Hence why if the Security Token is sent to ****, you’ll need our Client Services team to provide you the token verbally. ![](https://eurpac-eurpib-dt1.pegacloud.net/prweb/PRAuth/app/PegaKM_/datacontent/Image/rteImages/ept-change-password41610572181122.png) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.europacbank.com/help/faqs/euro-pacific-trader/change-password.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.