Change Password

The article shows you how to change your Euro Pacific Trader password in Client Portal.

Step 1: Login to your Client Portal

Login to your Client Portal and go to your Settings > User Settings page in your Menu.

Step 2: Do you see your email address in the Communication section?

Yes, I see my email address

If you see your own email address, please proceed to Step 3.

No, I see [e-mail]

Before you proceed to the next step, please schedule a call with our Client Services team, as we will need to be on the phone with you to provide you a Security Token.

Step 3: Create your new password

Click the cog icon to the right of Password to go to the main password page, where you will be required to enter your existing password and new password of your choice.

Step 4: Enter Security Token

To accept your new password request, your Client Portal will send a Security Token to the email address listed in Step 2. Hence why if the Security Token is sent to [e-mail], you’ll need our Client Services team to provide you the token verbally.