# Change Password ### Step 1: Login to your Client Portal Login to your [Client Portal](https://www.clientam.com/sso/Login?partnerID=epsecure) and go to your Settings > User Settings page in your Menu. ![](https://eurpac-eurpib-dt1.pegacloud.net/prweb/PRAuth/app/PegaKM_/datacontent/Image/rteImages/ept-change-password11610572101900.png) ### Step 2: Do you see your email address in the Communication section? #### Yes, I see my email address If you see your own email address, please proceed to Step 3. #### No, I see Before you proceed to the next step, please [schedule a call](https://go.oncehub.com/epb-client-services) with our Client Services team, as we will need to be on the phone with you to provide you a **Security Token**. ![](https://eurpac-eurpib-dt1.pegacloud.net/prweb/PRAuth/app/PegaKM_/datacontent/Image/rteImages/ept-change-password31610572148101.png) ### Step 3: Create your new password Click the cog icon to the right of **Password** to go to the main password page, where you will be required to enter your existing password and new password of your choice. ### Step 4: Enter Security Token To accept your new password request, your Client Portal will send a **Security Token** to the email address listed in Step 2. Hence why if the Security Token is sent to ****, you’ll need our Client Services team to provide you the token verbally. ![](https://eurpac-eurpib-dt1.pegacloud.net/prweb/PRAuth/app/PegaKM_/datacontent/Image/rteImages/ept-change-password41610572181122.png)