Contact Us

To All Existing Clients

For faster response times, please use one of the following methods:

1. Create a Case

Please create a trackable case in eBanking Support Center.

2. Schedule a Call

To speak to our dedicated Client Services team, schedule a call here.

Telephone & Fax

Toll Free: [phone] Local (Puerto Rico): [phone] United Kingdom: [phone] Hong Kong: [phone] Fax: [phone]

Email

General Inquiries: [e-mail] Trading Support: [e-mail] Partnership/Affiliate Inquiries: [e-mail] Trading & Investing: [e-mail]

To report any fraudulent activity, please e-mail [e-mail]. This includes receiving suspicious and/or unsolicited emails from someone purporting to be an employee or customer of Euro Pacific Bank.

Regular Business Hours

Monday to Friday, 8am to 4pm (UTC – 4:00) Current local time in San Juan, PR

Outside of these hours, limited support is offered 24/7 at any of the provided phone numbers.