> For the complete documentation index, see [llms.txt](https://help.europacbank.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.europacbank.com/help/ebanking/bank-card/request-bank-card-pin.md).

# Request Bank Card PIN

{% hint style="warning" %}
Your Bank Card must be activated to request a PIN. If you’re unsure if your card is already activated, please read [this article.](https://europacbank.com/support/guide/#activate-card)

If your card is already activated with a PIN and you simply want to request a new PIN, find your Bank Card in the **Accounts Overview** in the **Accounts** menu. Clicking the icon next to your Bank Card displays **New PIN Request**.
{% endhint %}

1. Go to the [Card Portal](https://europacbank.com/cardportal/).
2. On the login page, enter your **SAN or Email** and **Access Code**. Your SAN number can be found on the back of your card

{% hint style="info" %}
**Don't have your access code?**

1. Click the “Forgot Access Code?” link below the login button.
2. Enter your Card Number or SAN and the Email you registered when ordering your card.
3. You will receive an email with your Access Code.
4. Return to the login screen and enter your **Card Number** or **SAN** and **Access Code**.
   {% endhint %}

3\. Select the **Manage My Account** tab and choose the **Retrieve My PIN** option. 

![](/files/-Ma7gP7kOAQeFBTuCK-4)

4\. Review the disclaimer and select **Continue** to view your PIN.