Resolve your Cases

The article shows you how close/resolve your case in the Support Center.

Inside Support Center, click the Requires Action tab to view all cases that require your action, for example providing documentation or an explanation.

Click the Case ID to view your case’s status and your outstanding action items in the Required Actions tab.

In each Required Action, you will find:

  • Initial Case Information – this is an overview of what is needed from you

  • Case Comments – this is a list of past comments

  • Attachments – files pertaining to the case, if any

  • Comments for Bank Associate – draft your reply here

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