> For the complete documentation index, see [llms.txt](https://help.europacbank.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.europacbank.com/help/ebanking/customer-service/support-center/resolve-cases.md).

# Resolve your Cases

Inside **Support Center**, click the **Requires Action** tab to view all cases that require your action, for example providing documentation or an explanation. 

![](https://files.europacbank.com/site/uploads/user_guide/support-center-action1.png)

Click the **Case ID** to view your case’s status and your outstanding action items in the **Required Actions** tab. 

![](https://files.europacbank.com/site/uploads/user_guide/support-center-action2.png)

In each **Required Action**, you will find:

* Initial Case Information – this is an overview of what is needed from you
* Case Comments – this is a list of past comments
* Attachments – files pertaining to the case, if any
* Comments for Bank Associate – draft your reply here

![](https://files.europacbank.com/site/uploads/user_guide/support-center-action4.png)

![](https://files.europacbank.com/site/uploads/user_guide/support-center-action3.png)