> For the complete documentation index, see [llms.txt](https://help.europacbank.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.europacbank.com/help/ebanking/customer-service/support-center/resolve-cases.md).

# Resolve your Cases

Inside **Support Center**, click the **Requires Action** tab to view all cases that require your action, for example providing documentation or an explanation. 

![](https://files.europacbank.com/site/uploads/user_guide/support-center-action1.png)

Click the **Case ID** to view your case’s status and your outstanding action items in the **Required Actions** tab. 

![](https://files.europacbank.com/site/uploads/user_guide/support-center-action2.png)

In each **Required Action**, you will find:

* Initial Case Information – this is an overview of what is needed from you
* Case Comments – this is a list of past comments
* Attachments – files pertaining to the case, if any
* Comments for Bank Associate – draft your reply here

![](https://files.europacbank.com/site/uploads/user_guide/support-center-action4.png)

![](https://files.europacbank.com/site/uploads/user_guide/support-center-action3.png)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.europacbank.com/help/ebanking/customer-service/support-center/resolve-cases.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.