# Create a Case

A case is a secure and organized conversation between you and our dedicated customer service team, Client Services.

1\. You can create a Case in your eBanking by clicking the ![](https://firebasestorage.googleapis.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M_-ylVb0hvxbUXyo5fz%2Fuploads%2FbiMsJWvXKanSUNiJAs8F%2Ffile.png?alt=media)  in the upper right corner of your screen and further clicking **Support Center**.

![](/files/-Ma7YxZ6b3Cu_rrYEOmA)

2\. Click **Create New Case**.

![](/files/-Ma7Z0So7sLd71BySSrG)

{% hint style="info" %}
The eBanking Support Center has replaced **Messages** as the primary method of communicating with us. However, the **Messages** module will remain available so we can send informational updates and notices to you, as well as for you to read previous message threads.
{% endhint %}


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