> For the complete documentation index, see [llms.txt](https://help.europacbank.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.europacbank.com/help/ebanking/customer-service/support-center/create-cases.md).

# Create a Case

The article shows you how to create a Case in the Support Center of your eBanking.

A case is a secure and organized conversation between you and our dedicated customer service team, Client Services.

1\. You can create a Case in your eBanking by clicking the ![](https://firebasestorage.googleapis.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M_-ylVb0hvxbUXyo5fz%2Fuploads%2FbiMsJWvXKanSUNiJAs8F%2Ffile.png?alt=media)  in the upper right corner of your screen and further clicking **Support Center**.

![](https://1841240058-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M_-ylVb0hvxbUXyo5fz%2F-Ma7YgH-3mtd88nfQcKD%2F-Ma7YxZ6b3Cu_rrYEOmA%2FM1.png?alt=media\&token=0f7e2d60-5aa7-4002-9433-2798f5a060c9)

2\. Click **Create New Case**.

![](https://1841240058-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M_-ylVb0hvxbUXyo5fz%2F-Ma7YgH-3mtd88nfQcKD%2F-Ma7Z0So7sLd71BySSrG%2FM2.png?alt=media\&token=58fcd503-2796-4b6d-b93f-1f55ba102a8f)

{% hint style="info" %}
The eBanking Support Center has replaced **Messages** as the primary method of communicating with us. However, the **Messages** module will remain available so we can send informational updates and notices to you, as well as for you to read previous message threads.
{% endhint %}